Terms and Conditions

These terms apply when purchasing goods and services on foretstudio.dk, and you enter into agreement with:

Forét ApS
Rosenborggade 2, 2. tv,
1130 København K
Denmark

VAT: 32353614
Mail: hello@foretstudio.dk

How to shop on foretstudio.dk

1. Browse our selection and choose the items you love. Mark the right color and size and click ‘Add to basket’ to add it to your online shopping cart.

2. Find the basket icon in the top right corner and agree to our terms and conditions by checking off the box that says, ‘I agree to the Terms & Conditions’.

3. Click ‘Checkout’ to proceed. From here, you will be led through our checkout system to successfully complete your purchase.

After your purchase is complete, you will immediately receive an order confirmation.

Payment

We accept the following credit cards and payment methods, but selection at checkout will be determined by your country.

Visa
Visa Electron
Mastercard
Maestro
Union Pay
American Express
Google Pay
Apple Pay
MobilePay
Klarna
PayPal
iDeal
Bancontact
Przelewy24
Shop Pay

The amount will be deducted from your account when the purchased item(s) leaves our stock.

If paid with credit card, the amount is reserved by your bank on your card or account until we deduct the amount when the order is send, or the money is released according to agreement with your card issuer. You can read more about the rules for your specific card from your card issuer.

Shipping & Delivery

We send with either GLS or DHL depending on the destination.

Read more about price, free shipping thresholds and terms on our Shipping page.

Upon dispatch of your order, an email will be sent to you with the tracking number for your package. Please be aware that this email may occasionally be filtered into your junk folder, so we advise checking there before reaching out to our support. 

During holidays and seasonal sales, longer shipping times should be anticipated.

Return policy 

As a customer, upon placing an order with us, you are entitled to a 14-day cooling-off period during which you may choose to return your order. The 14 days are from when the package is delivered to you

Feel free to use our self-service platform from which you can easily return your order with an auto-generated label and relevant documents. The shipping cost is calculated in the process and will be deducted from your reimbursement.

Link to our return portal.

Read more about costs on our return page.

We are not responsible for the return shipping costs of the returned items. 

Remember to include this delivery note in the parcel for us to identify the order.

All returns must be send to following address. We do not collect any parcels, which are not send directly to the address.

Return Address
Forét c/o DSV A/S
Hedelandsvej 28B, port 140-142
2640 Hedehusene
Denmark

Reimbursement can take up to 14 business days from the date we receive the returned products at our warehouse.

Condition of returned product

You are responsible for any diminished value of the goods resulting from the handling of the goods, other than what is necessary to establish the nature, characteristics and functioning of the goods. In other words: you can test the product in the same way you would test it in a physical store.

If the product has been tested additionally, we will have to consider it used, which means that you, when withdrawing from the contract, can only get either a part of, or none of, the price reimbursed, depending on the commercial value of the product.

To receive the full price you must therefore behave, as you would in a physical store. You can test the product, but you cannot start using the product, as the latter will affect the outcome of a potential reimbursement.

Reimbursement

In the event of a diminished value, for which you are responsible, this will be deducted from the price.

If you are using your right of withdrawal, we will refund all payments received from you, including delivery costs (not, however, additional costs incurred as a result of your own choice of a different form of delivery than the cheapest form of standard delivery, which we offer), without undue delay, and in any event no later than 14 days from the date on which we have received notice of your decision to withdraw from the contract. We will make the reimbursement to the same means of payment, which you used for the original transaction, unless we have explicitly agreed to something else.

We can withhold reimbursement, until we have received the goods, unless you provide us with documentation of having returned the products.

Terms for 'gift with purchase' campaigns

For orders that include a gift: If you return your purchase that triggered this purchase-dependent gift, we reserve the right to deduct the value of the gift from your refund, unless the gift is also returned unused and in its original packaging.

Exchanges 

We don't offer exchanges. To ensure product availability, we recommend that you place a new order for your desired size/colour and return the original item. 

Defects / Complaints

For complaints, defects, or missing deliveries, please contact customer service at hello@foretstudio.dk. You must do so within a reasonable time frame. Please provide your order number along with several photos of the defective item. Our team will promptly address any issues with the faulty item and expedite the processing of your claim.

According to Danish law, you are covered by a legal two-year manufacturing guarantee.

In the case that we don't accept the claim, the shipping expenses are covered by you.

Complaint procedure

If you have any doubts, thoughts or in case of a complaint, please contact our customer service at hello@foretstudio.dk. We will always strive to find the best solution. Should we, contrary to expectations, not be able to find a solution, you can choose to file a complaint with the Nævnenes Hus, Toldboden 2, 8800 Viborg, Denmark. Read more www.naevneneshus.dk.

It is also possible to file a complaint to the EU commissions online dispute resolutions platform, which mainly will be relevant for consumers living in another EU country than Denmark. The ODR platform is accessible here: http://ec.europa.eu/consumers/odr/.